Privacy Policy

Effective Date: 11 August, 2007
Last Updated: Sept 5, 2025

At Posh Botaniq Australia (“Posh Botaniq”, “we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website, purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically when you use our website, or from third parties. The types of information we collect include:

  • Personal Details: Name, date of birth, gender, and contact details (email, billing/shipping address).

  • Order & Payment Information: Transaction details, payment methods (processed securely through third-party providers; we do not store credit card details).

  • Website & Usage Data: IP address, browser type, device information, cookies, and analytics data to improve user experience.

  • Health or Lifestyle Information (optional): Only if you provide it voluntarily in relation to product suitability or enquiries.

  • Marketing Preferences: Your choices for receiving promotional communications.

2. How We Use Your Information

We use the personal information we collect for purposes including:

  • To process and deliver your orders.

  • To respond to your enquiries, provide customer support, and manage returns/refunds.

  • To improve our website, products, and services.

  • To send you promotional materials, newsletters, or special offers (if you have consented).

  • To meet our legal, regulatory, and compliance obligations.

3. Disclosure of Personal Information

We will never sell your personal information. We may disclose your information to:

  • Service Providers: Payment processors, shipping/courier companies, IT and marketing service providers.

  • Business Partners: Only where necessary for order fulfilment or marketing (with your consent).

  • Legal & Regulatory Authorities: If required by law, regulation, or to protect our legal rights.

Some service providers may be located overseas (including the US, UK, or Europe). Where this occurs, we take reasonable steps to ensure they comply with privacy obligations equivalent to Australian standards.

4. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Improve site functionality and user experience.

  • Analyse traffic and website performance.

  • Deliver personalised advertising (including retargeting).

You may adjust your browser settings to refuse cookies; however, this may limit some website functionality.

5. Direct Marketing

We may use your contact details to send you marketing communications about our products, promotions, or events. You can opt-out at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Data Security & Retention

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, alteration, or disclosure. These include encryption, secure servers, and restricted access controls.

We retain your information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Access & Correction of Your Information

You have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of any inaccurate, incomplete, or outdated information.

To make a request, please contact us (see Section 10 below). We will respond within a reasonable timeframe, in accordance with the Australian Privacy Principles (APP 12 & APP 13).

8. Your Privacy Rights

Under the Privacy Act, you have the right to:

  • Know why and how your personal information is being collected.

  • Access your personal information.

  • Correct inaccurate personal information.

  • Opt out of direct marketing.

  • Make a privacy complaint (see Section 9).

9. Complaints Handling

If you have concerns about how we handle your personal information:

  1. Contact us at the details below.

  2. We will investigate and respond within 30 days.

  3. If you are not satisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For all privacy enquiries or requests, please contact:

Posh Botaniq Australia – Privacy Officer
📩 Email: privacy@poshbotaniq.com.au

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updated versions will be published on this page with a revised “Last Updated” date.